Ideas

Need one support system which is there till 10 pm

Generally most of the offices work till 830 pm to 9 pm. Even there are where work is done till 10 pm.

If there is a good support system then it will be great. now most of the support is till 6 pm

  • Guest
  • Jul 14 2016
  • Already exists
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  • Admin
    Product Team commented
    November 02, 2016 09:57

    We request you to share your concern with your account manager in case of emergency support who are responsible to get things coordinated for such support incidence.

    Beside this the normal support process, timing and its related working methodology is already shared with our AMC SLA contract which we believe is a standard practised all over.

    Despite that your can get in touch with your account manager for further share your concern and clear understanding about it.

    This being a Product Management forum we are closing this idea loop now.

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  • Guest commented
    July 22, 2016 05:09

    Yes no one is there after after 6 pm and from 1 to 2:30 staff is on lunch

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