We request you to share your concern with your account manager in case of emergency support who are responsible to get things coordinated for such support incidence.
Beside this the normal support process, timing and its related working methodology is already shared with our AMC SLA contract which we believe is a standard practised all over.
Despite that your can get in touch with your account manager for further share your concern and clear understanding about it.
This being a Product Management forum we are closing this idea loop now.
Guest
We request you to share your concern with your account manager in case of emergency support who are responsible to get things coordinated for such support incidence.
Beside this the normal support process, timing and its related working methodology is already shared with our AMC SLA contract which we believe is a standard practised all over.
Despite that your can get in touch with your account manager for further share your concern and clear understanding about it.
This being a Product Management forum we are closing this idea loop now.
Yes no one is there after after 6 pm and from 1 to 2:30 staff is on lunch