As discussed, you are having a problem when the customer is either having a GV or credit note but by mistake the cashier has already saved the bill in cash. In such cases we would like to suggest you two processes:
Void the bill and create a new bill.
Refund the GV/Credit note amount using Refund bill option. Assume the following scenario - Customer had a Credit Note of Rs. 200 and the bill amount is Rs. 1000, so the customer paid only 800 in cash but the cashier has saved the bill without tagging credit note as Rs. 1000 cash. In this case, as per the system Rs. 200 is short in your drawer if compared with actual drawer. To avoid this, if Credit Note is adjusted in the refund bill and refund is done for Rs. 200, actual cash and system cash will then tally.
Presently, we are allowing modification between MOP type Cash, Credit Card and Voucher. We have provided due consideration and then restricted modification of other MOP types, as it may lead to malpractices. Given the risk factor involved, we are unlikely to develop this feature. However, we will keep this idea open to gather additional feedback to track the level of interest within the community.
Sushil Agarwal
As discussed, you are having a problem when the customer is either having a GV or credit note but by mistake the cashier has already saved the bill in cash. In such cases we would like to suggest you two processes:
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Presently, we are allowing modification between MOP type Cash, Credit Card and Voucher. We have provided due consideration and then restricted modification of other MOP types, as it may lead to malpractices. Given the risk factor involved, we are unlikely to develop this feature. However, we will keep this idea open to gather additional feedback to track the level of interest within the community.
Attachments Open full size