Refrence Idea I-3744
Please relook into the solution provided by you .
Let us take a live case
See attached bill No 7943
The Customer qualified for a promo Buy for RS 3499 and get Rs 500 Off
Now as the customer bought for Rs 4197 , he got Rs 500 Discount on bill which bought on 20-10-2021,
Now on 21st October , the customer decides to change the T Shirt
So see Attached bill number 8002.
The system has reversed the discount of Rs 143 on return and hasn't allowed the customer any discount even if he has bought the same brand.
Ideally the customer should be paying on 200 Rs, Since he is just here for product change and qualifies for earlier promotion , however the system shows Net payable as 343.
In this case the customer argues at the store manager and takes Rs 143 discount in cash. Which he is rightfully entitled to.
Ashutosh Lala
Kindly analyze both the case properly and revert and provide a solution
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Now Similarly See another live case
See attached bill no 11571, the customer bought 2 products of brand worth Rs 3598 , so he qualified for a discount of Rs 500.
Now after 2 days , the customer comes and returns a few products from the bill.
Out of which 1 item worth MRP 1699 is the product on which earlier promo of Rs 500 was applicable in earlier bill, so the system reversed the discount of Rs 236 out of 500. See attached bill no 11750.
The customer took credit note for the return done by him.
So in this case effectively the customer bought item worth Rs 1899 , and enjoyed a promo discount of Rs 264, which in ideal case he should not be getting .
The brand disallows us such discount in payment working , which is a loss to us .
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