This idea has been merged into another idea. To comment or vote on this idea, please visit GIN-I-3778 Promo Discount should be reversed , if customer Returns any item from a Promo brand and exchanges with any other product .
Say for Example
Promo is as under Buy from Assortment [XYZ Brand] worth Rs. 3499 - 4998.99 Get Rs. 500 Off.
Buy from Assortment [XYZ Brand] worth Rs. 4999 - 6998.99 Get Rs. 750 Off.
Buy from Assortment [XYZ Brand] worth Rs. 6999 - 9998.99 Get Rs. 1000 Off.
Buy from Assortment [XYZ Brand] worth Rs. 9999 and above Get Rs. 2000 Off.
Now as per Invoice number 2433, the customer has bought XYZ brands products worth Rs 5395 , along with all other products ,So the Customer qualifies under 2nd Slab and gets a Promo of Rs 750 Off. The bill total being Rs14977, Now say after 2 days the customer comes to exchange one T Shirt of XYZ Brand Promo Worth Rs 899
Now the Following 2 Scenarios can happen
Take Case one , The Customer chooses A XYZ Brand Shirt worth RS 1299, In that case he still qualifies for the Promo and will not want his discount to be reversed.
Now take Case 2, The Customer Chooses to buy a different brand altogether , So in that case he disqualifies from the earlier promo and he comes to a lower slab
how do we deal with these scenarios??
Presently at the time of return the system doesn't reverse the Promo discount when the customer returns the product. So the Return is taken at full value of Rs 899.
So the customer wrongly can avail the benefit of RS 750 promo , even if he doesn't qualify for the same ideally .
There is a huge chance of mischief in this case, a customer can wrongly claim the promo.
Refrence Ticket ##127095
Ashutosh Lala
Kindly analyze both the case properly and revert and provide a solution
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Now Similarly See another live case
See attached bill no 11571, the customer bought 2 products of brand worth Rs 3598 , so he qualified for a discount of Rs 500.
Now after 2 days , the customer comes and returns a few products from the bill.
Out of which 1 item worth MRP 1699 is the product on which earlier promo of Rs 500 was applicable in earlier bill, so the system reversed the discount of Rs 236 out of 500. See attached bill no 11750.
The customer took credit note for the return done by him.
So in this case effectively the customer bought item worth Rs 1899 , and enjoyed a promo discount of Rs 264, which in ideal case he should not be getting .
The brand disallows us such discount in payment working , which is a loss to us .
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Please relook into the solution provided by you .
Let us take a live case
See attached bill No 7943
The Customer qualified for a promo Buy for RS 3499 and get Rs 500 Off
Now as the customer bought for Rs 4197 , he got Rs 500 Discount on bill which bought on 20-10-2021,
Now on 21st October , the customer decides to change the T Shirt
So see Attached bill number 8002.
The system has reversed the discount of Rs 143 on return and hasn't allowed the customer any discount even if he has bought the same brand.
Ideally the customer should be paying on 200 Rs, Since he is just here for product change and qualifies for earlier promotion , however the system shows Net payable as 343.
In this case the customer argues at the store manager and takes Rs 143 discount in cash. Which he is rightfully entitled to.
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We've provided an option to manage such scenarios. When a customer exchanges discounted (promo or discount) item, system shall behave in a way that exchange operation against particular item can be done for the actual sale value.
The said feature has been released via "HO: 12.3.0- POS:2.3.0" version.
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