Merge Duplicate Customers at HO

We have noticed that sometimes in rare scenarios like internet connectivity issues at site or some other issue , data of a customer which already exists at HO customer is not getting downloaded at POS location and the cashier creates a new customer.

Now after sync , 2 separate customers are created at HO with the same mobile number. We have noticed even where loyalty card is assigned to a customer, a duplicate customer is created.

There should be a system of Merging the customers with same mobile number at HO level.

in this way we can avoid duplicate customers and data will remain clean

  • Ashutosh Lala
  • Jul 7 2021
  • Likely to implement
  • Attach files
  • Ashutosh Lala commented
    7 Jul, 2021 12:23pm

    Please check Ticket 128373 , 128894 created in this regard

Note : Do not post a lengthy title for an Idea. Post your Idea clearly supported by Screenshots, Examples and Case Studies (if possible).